Reference

How goo1 Handles Your Personal Information

This page tells you exactly what data goo1 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our mobile lobby — and how we keep that data under your control.

Account data kept privatebKash, Nagad, Rocket wallet details protectedNo data sold to third partiesYou can request your data any timeBangladesh-applicable data handling
goo1 How goo1 Handles Your Personal Information
REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review what data we hold on your account, ask us to correct it, or request deletion, reach our support team through any of the channels below. We aim to respond to data requests within a reasonable period. Requests tied to active wallet transactions — bKash, Nagad or Rocket — may take slightly longer while we verify the linked account.

Team online

Live Chat

Open the chat icon from any page on goo1. Our team handles data and account queries directly — no need to fill a separate form.

Email Support

Send your data request to our support address listed in your account settings. Include your registered mobile number so we can match your record.

Account Settings

Some data preferences — like session cookies and marketing messages — can be adjusted directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have built our data practices around the way our platform actually works — mobile-first, wallet-driven, and serving accounts in Bangladesh where local law and eligible region rules apply. Each point below reflects a specific part of how we manage your information.

Encrypted Wallet Data

Every bKash, Nagad and Rocket number you enter passes through SSL encryption before it reaches our servers. No wallet detail is ever stored in readable plain text.

Cookie Control

We use session cookies to keep your lobby position and login state consistent across mobile and desktop. You can clear or block these through your Android or browser settings at any point.

Data Retention Policy

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules in your region. We do not hold data indefinitely.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Contact us via live chat or email and we will verify your identity before releasing any records.

Common Questions About Your Data on goo1

These are the data and privacy questions we hear most from account holders in Bangladesh. If your question is not covered here, reach us via live chat or email through your account settings.

No. Your bKash, Nagad or Rocket wallet number is used only for processing your deposits and withdrawals. We do not share it with advertisers or unrelated third parties.

Yes. Contact support via live chat or the email address in your account settings. We will verify your identity, then process the deletion request in line with applicable rules for your region.

We record your device type, session token and the time of login to keep your account secure and your lobby state consistent. No microphone, camera or contact-list data is ever accessed.

Transaction records tied to bKash, Nagad or Rocket payments are retained for as long as required by applicable compliance rules in your jurisdiction. We do not keep them longer than necessary.

Cookies on goo1 maintain your session state and lobby preferences between visits. They do not track your activity on other websites. You can clear them in your browser or Android settings.

Only if you have not opted out. You can update your marketing preference directly inside account settings at any time — no need to contact support for that specific change.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.